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Support Center

Find answers, guides, and contact our team for help.

Frequently Asked Questions

How do I create my first course?
Go to Courses in the sidebar, click "+ Create Course", fill in the details, then use the Course Builder to add content using the "+ Add" menu with 14 content types.
How do I add learners?
Navigate to Users, click "Add User" to create individually, or use Import/Export for CSV bulk import. Then go to Enrollments to assign learners to courses.
How do I set up quizzes?
In the Course Builder, use "+ Add → Learning Activities → Test" to add a quiz. The Quiz Manager supports 10 question types with partial credit, time limits, and retries.
How do certificates work?
Certificates are auto-issued when a learner completes a course (based on completion rule). Configure templates in Platform → Settings, and track expiry in the Certificates section.
How do I use AI features?
Go to Platform → AI Tools for course outline generation, quiz generation, content summarisation, and skills suggestions. Learners get an AI chat assistant on the course player.
How do I view reports?
Navigate to Analytics → Reports for standard reports (learner progress, completions, quiz results). Use the Custom Report Builder for advanced filtering and scheduled email delivery.
How do I set up learning paths?
Go to Learning → Learning Paths. Create a path, add courses in sequence or parallel, set prerequisites, and publish. Learners see their path progress on their dashboard.
How do I configure gamification?
Navigate to Analytics → Gamification. Enable the system, configure points per activity, create custom badges, and toggle the leaderboard visibility for learners.
How do I manage branches/multi-tenancy?
Go to Platform → Branches. Create sub-portals with their own branding, admins, and content. Each branch gets its own subdomain and can share courses from the main library.
How do automations work?
Under Analytics → Automations, create if/then rules. Choose a trigger (course completed, quiz passed, etc.) and an action (send notification, enrol in course, award badge, etc.).

Quick Tips

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Sidebar Navigation

Click group headers (Learning, E-Commerce, etc.) to expand/collapse sections. Active pages auto-expand their group.

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Bulk Actions

Use Import/Export for CSV bulk user import and course/user data export. Much faster than adding users one by one.

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AI Course Creation

Use AI Tools → Course Outline to generate a full course structure from a single topic. Then click "Create Course from Outline" to build it instantly.

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Scheduled Reports

Save a custom report, then set a schedule (daily/weekly/monthly) to have it emailed automatically to stakeholders.

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Automation Workflows

Set up automations to handle repetitive tasks — auto-enrol, auto-badge, auto-notify when learners hit milestones.

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Certificate Templates

Use the visual Certificate Template Editor to position fields on a custom background image for professional certificates.

Still need help?

Our support team typically responds within 24 hours on Growth/Scale plans.